Virgin ‘Unlimited’ ‘Broadband’ - One Week Was All I Could Take
I’ve just cancelled my broadband service from Virgin after only one week. Why? Because today I woke up to find my ‘unlimited’ service had been throttled because I apparently used it too much. I’m now getting less-than-dial-up speeds and the service is all but useless to me.
When I phoned up to order, I stated to the sales guy that I used 60-100Gb per month and asked if that would be a problem, to which he said ‘no’. I now find, only a week later, that according to them, it is. So I check their Acceptable Use Policy, to which they supply no figures whatsoever as to what is acceptable use. So how are you supposed to know?
After spending many hours, nine phonecalls, and 24 hours without service when I swapped over because Virgin ‘forgot’ to do something to enable my line, I have had it with them and apparently am going to receive a MAC address so I can change back to my old supplier, enta.net reseller ukfsn.org (whose profits go to funding Free Software projects). I never had any problems whatsoever with them, and whenever I phoned support they didn’t put me on hold for ages and they knew what they were talking about - I wouldn’t have changed in the first place if it wasn’t a cash situation - it’s £34.99pcm for 2Mb unlimited from ukfsn.
To top it all, I checked the webmail and found that they’re charging me £44.99 for a £14.99pcm service - I phoned Virgin again and there’s a set-up charge which I was not informed of either - I have complained to them about that too and requested a refund as at no time did they tell me this.
On top of all the stories in the news this week about them not supporting net neutrality, it has not given me much good to say about Virgin.
